Bug Reports

Help us improve UltraBlock Pro by reporting issues and bugs

Report a Bug

Please provide as much detail as possible to help us reproduce and fix the issue quickly.

You can find this in the extension's popup or Firefox's Add-ons Manager
The website where you encountered the issue
We'll contact you if we need more information about this bug

Before Reporting a Bug

🔍 Check Existing Issues

Search our knowledge base and existing bug reports to avoid duplicates.

Search Help Center

🔄 Try Basic Troubleshooting

  • Refresh the page (Ctrl+F5)
  • Clear browser cache
  • Restart Firefox
  • Disable other extensions temporarily

📝 Provide Detailed Information

The more information you provide, the faster we can fix the issue:

  • Exact steps to reproduce
  • Screenshots or recordings
  • Browser console errors
  • Specific website URLs

⚡ Priority Levels

  • Critical: Extension completely broken
  • High: Major feature not working
  • Medium: Feature partially working
  • Low: Minor inconvenience

Common Issues & Quick Fixes

Ads Still Showing

Some ads are not being blocked

Quick Fix:
  1. Refresh page with Ctrl+F5
  2. Increase blocking intensity
  3. Clear browser cache

Website Not Loading

Site appears broken or incomplete

Quick Fix:
  1. Add site to whitelist
  2. Lower blocking intensity
  3. Disable extension temporarily

CAPTCHA Issues

CAPTCHA solver not working properly

Quick Fix:
  1. Enable CAPTCHA solver in settings
  2. Wait a few seconds for processing
  3. Try solving manually

Performance Issues

Browser running slowly

Quick Fix:
  1. Lower AI learning intensity
  2. Clear extension data
  3. Restart Firefox

Current Known Issues

We're actively working on these reported issues:

Investigating

Performance issues on certain e-commerce sites

Some users report slow loading on specific shopping websites

Fixed

CAPTCHA solver compatibility issue

Fixed in version 1.0.1 - update available

In Progress

Whitelist settings not saving

Working on a fix for the whitelist persistence issue